UX Research
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As a UX Lead Designer in Messaging, I help shape a platform that handles 15M+ messages daily for 3M+ users across 10+ marketplaces in Europe and beyond. Our chat integrates with notifications, emails, and transactional flows, supporting diverse local market needs while ensuring global scalability.

Key focus areas include fraud prevention, response time optimization, and user satisfaction. I work closely with stakeholders and marketplace partners, turning local challenges into global solutions. By refining vertical categories like real estate, cars, and electronics, we enhance usability while maintaining security and efficiency at scale.

Through data-driven insights, design cycles and user research, our team continues to refine the experience, ensuring that every message sent contributes to a seamless and trustworthy interaction. I’ve also contributed helping engineers to define flows for our app SDKs and web clients and providing a documentation hub for team members and stakeholders.