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Messaging PRODUCT
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As a UX Lead Designer in Messaging, I help shape a platform that handles 15M+ messages daily for 3M+ users across 10+ marketplaces in Europe and beyond. Our chat integrates with notifications, emails, and transactional flows, supporting diverse local market needs while ensuring global scalability.

Key focus areas include fraud prevention, response time optimization, and user satisfaction. I work closely with stakeholders and marketplace partners, turning local challenges into global solutions. By refining vertical categories like real estate, cars, and electronics, we enhance usability while maintaining security and efficiency at scale.

Through data-driven insights, design cycles and user research, our team continues to refine the experience, ensuring that every message sent contributes to a seamless and trustworthy interaction. I’ve also contributed helping engineers to define flows for our app SDKs and web clients and providing a documentation hub for team members and stakeholders.

Profile preview in chat / Confirm sharing personal details / Conversation alert

Feature catalog and documentation

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System Message / Auto Replies / Online Transactions

Stakeholder management

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Nam ut venenatis diam. Phasellus nunc felis, viverra ut augue sit amet, euismod elementum nunc. Nulla facilisi. Interdum et malesuada fames ac ante ipsum primis in faucibus. Integer tristique vel libero nec ultricies. Nam sed congue massa. Nunc cursus consectetur cursus. Nunc justo urna, varius sed neque id, ullamcorper porttitor orci.

Message templates / Report-Block user / Forward messages

Metrics, dashboards, Product Requirement Documents...

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Nam ut venenatis diam. Phasellus nunc felis, viverra ut augue sit amet, euismod elementum nunc. Nulla facilisi. Interdum et malesuada fames ac ante ipsum primis in faucibus. Integer tristique vel libero nec ultricies. Nam sed congue massa. Nunc cursus consectetur cursus. Nunc justo urna, varius sed neque id, ullamcorper porttitor orci.

WYSIWYG email editor / Messaging Management Centre

Team Identity

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Nam ut venenatis diam. Phasellus nunc felis, viverra ut augue sit amet, euismod elementum nunc. Nulla facilisi. Interdum et malesuada fames ac ante ipsum primis in faucibus. Integer tristique vel libero nec ultricies. Nam sed congue massa. Nunc cursus consectetur cursus. Nunc justo urna, varius sed neque id, ullamcorper porttitor orci.